1.1 TRADING NAMES Discovermaldives is a trading name.

1.2 RESERVATIONS may be made by telephone, via the Internet, in person or by mail without obligation. If the departure date is more than 8 weeks away from the time of reservation, the option of paying a deposit is available. Passengers must inform their reservations consultant if they wish to pay a deposit at the time of booking. Full payment or a deposit must be paid at the time of confirming a reservation. Clients making a reservation by telephone will be sent a quotation by email in a PDF format, which will detail their travel itinerary and passenger names. If there is any discrepancy, clients are required to inform Discovermaldives within 1 hour of receiving their quotation documents. Unless we are advised otherwise, your itinerary will be confirmed as sent to you.

1.3 FULL PAYMENT is required by the date shown overleaf unless other arrangements have been made with your consultant. Failure to pay by the due date may result in the cancellation of your holiday and loss of deposit (see Deposits and Balance Payments below).

1.5 STATUS : Confirmed reservations are marked

1.6 PROVISIONAL FARES : Should any fare be designated provisional against an itinerary line, this means hotel, the agent has yet to confirm the exact fare to be charged, so subsequently this fare may be subject to change.

1.7 EXCHANGE RATES : If all or part of your itinerary includes prices quoted in a foreign currency the amount payable is subject to the rate of exchange in force at the time of final payment.

1.8 YOUR HOLIDAY CONTRACT is with Discovermaldives. When booking a holiday you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. It should be noted that the conditions vary slightly dependent on whether you are booking a 'package' or 'other holiday arrangements'. The term 'package' is defined as a prearranged combination of at least two of: (a) transport; (b) accommodation; (c) other services not ancillary to transport or accommodation and forming a significant part of the package booked together and for which full payment is payable to us. All remaining products, including transport and accommodation booked at separate times and not at an inclusive price constitute 'other travel arrangements', which we arrange as your booking agent. Please note that different terms and conditions may apply between you and any of the airlines, hotels or tour operators involved in providing your travel arrangements. A contract will exist as soon as payment has been accepted and we issue a confirmation invoice. These booking conditions form part of that contract with us. That contract and any matters arising from it are governed by Maldives Law and we both agree to submit to the jurisdiction of the Maldives Law.

1.9 TAX : Prepaid: The Hotel prices or flight prices on your itinerary include all prepaid taxes known at the time your booking was made. If any Government Body, Airport Authority or Airline increase or introduce a tax this will have to be paid, on occasion even if your orders have been issued. Local: Some Airports collect taxes on behalf of their Authority, whether local or Government. Please check these amounts when reconfirming your onward or return reservations with the relevant airline.

1.10 AMENDMENTS BY YOU: If after our booking confirmation has been issued, you wish to change your holiday arrangements we will do our utmost to make these changes. Any change to an itinerary prior to receipt of your final payment will be treated as an amendment. Depending on the amount of work involved, each change will incur an amendment charge that will be confirmed to you. Any additional charges passed to us by suppliers will also be passed on. In some cases changes will not be possible. If full payment has already been received amendments are treated as cancellations and the cancellation charges detailed below will apply. Please note that some suppliers do not allow a name change and may consider this a cancellation and re-booking with a 100% cancellation charge. It is therefore your responsibility to ensure that passenger names are spelt accurately and in accordance with their personal details as documented in their passports.

1.11 CANCELLATIONS BY YOU : Should you for any reason have to cancel your booking you must give us a written notice of cancellation signed by the person who originally made the booking.

1.12 REFUND - Some services are non-refundable. Certain types of Hotels (cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge. Refunds usually take 8 - 12 weeks but in certain cases may take longer.

1.13 TRAVEL INSURANCE: We strongly recommend that you purchase comprehensive travel insurance when making your reservation. Discovermaldives insists passengers have comprehensive travel insurance.

1.14 RECONFIRMATION : You must reconfirm all services at least 72 hours.

1.15 SPECIAL REQUESTS : If you have any special requests (e.g. dietary or room type etc.) we will do our utmost to ensure that these are passed onto the supplier. Acceptance of these requests cannot be guaranteed. They therefore form no part of your contract with us.

1.16 DESPATCH OF TRAVEL DOCUMENTS: We aim to send out your travel documents to you 10 days before departure, by email or fax.

1.17 PASSPORTS, VISAS AND HEALTH: passport holders must be in possession of a full passport. Maldives require that your passport be valid for at least 6 months after your departure date from your country. You will get 30 day free visa to Maldives on arrival

1.18 IF WE CHANGE OR CANCEL YOUR HOLIDAY (Packages Only) It is unlikely that we will make any amendments or changes to your travel booking after it has been confirmed. However because travel arrangements are often made many months in advance and because we have no control over some of the products we feature, changes and cancellations may occasionally be necessary. A change may be 'major' or 'minor'. A major change would be considered to be a change of accommodation to a star rating lower than that of the original accommodation booked, or to be a different resort. All other changes will be considered to be minor changes.

We reserve the right to make a minor change and we will tell you as soon as possible. In the event of a minor change resulting in a holiday package being priced lower than that originally booked, we will refund the difference. If there is a major change to your travel arrangements we will inform you as soon as is reasonably possible. You will have a choice of either accepting the change of your package, accepting an offer of a comparable package (paying the difference if the alternative is more expensive) or canceling the package and receiving a full refund. Please note that some tours require a minimum number of bookings to operate. In the unlikely event that a tour is cancelled due to low bookings you will be told as soon as practicable. If we are unable to provide you with a significant element of the package after you have departed we will make alternative arrangements for you at no extra charge.

1.19 IF WE CHANGE OR CANCEL YOUR HOLIDAY (Other holiday arrangements) In the unlikely event there are any changes made to other holiday arrangements, we will try and tell you before you go, although we are not obliged to do so, nor are we obliged to compensate you. If we are obliged to cancel your booking for other holiday arrangements we will do our utmost to ensure you receive a full and prompt refund of the holiday price.

1.20 YOUR HOLIDAY PRICE (Packages Only) The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs e.g. fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.

Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on your confirmation invoice.

1.21 OUR LIABILITY: Because we are acting as booking agent we have no liability for any of the travel arrangements, and in particular no liability for any illness, personal injury, death or loss of any kind.

1.28 IF YOU HAVE A COMPLAINT during your holiday, please inform the relevant supplier (e.g. your hotelier) who will endeavour to put things right. If your complaint cannot be resolved then you must contact Book Maldives by telephone or by fax who will endeavour to resolve any issues. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to Customer Services at our Head Office address, giving your booking reference and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to do this we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

METHODS OF PAYMENT:

BANK & BUILDING SOCIETY DRAFTS will be accepted and treated as cash as long as they are received when the issuing office is open and able to verify the same, i.e. before 4pm on weekdays.

CREDIT CARDS are acceptable as a form of payment. Discovermaldives accepts Visa, MasterCard, American Express. However, Discovermaldives will levy a 5% surcharge on such payments. If the card is in a name other than the traveller we will require written or faxed authorization from the cardholder, including a photocopy of both sides of the card itself, before any tickets can be released.

CASH : Do not send cash to us through the post.

If any provision of this agreement is found by any court or authority of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions of the agreement, which shall remain in force and effect.